Terms of Service

These terms govern your use of this website, and they are the baseline for engagements with Method 21. Where a signed proposal or agreement says something different, that document wins. This page applies when nothing else addresses the point.

Last updated: 13 August 2026

Who we are

Method 21 is a digital marketing and web development firm in Houston, Texas, working mostly with industrial and complex B2B companies. You can reach us by phone at (832) 429-6983, by post at 2726 Bissonnet, Ste 240-445, Houston, TX 77005, or through the contact page.

Use of this site

The site exists to describe what we do and to let you get in touch. You may browse it, link to it and quote reasonable excerpts with attribution. You may not scrape it at volume, misrepresent its content as your own, attempt to interfere with its operation or use it for anything unlawful.

Content is information, not advice

The pages on this site describe how search, advertising and web development work in general terms. They are accurate to the best of our knowledge on the date they were written, and they are general information rather than advice about your specific situation. Search engines and answer engines change continuously, so specifics can date. Decisions about your own business deserve a conversation, not a webpage.

No guarantees

We say this on the service pages and it belongs here too: nobody controls search rankings or what an AI answer says, including us. Nothing on this site or in an engagement is a promise of a specific ranking, citation, traffic figure or business outcome. What we commit to is described work, honestly measured and honestly reported. The site itself is provided as is, without warranties of any kind.

Engagements

Client work is defined by the proposal or agreement signed for that engagement: scope, fees, timeline and deliverables all live there. These terms fill the gaps that a proposal does not address, and nothing here overrides a signed document.

Both sides have a role in the work succeeding. We do what the engagement describes, on the timeline it describes. You provide the access, approvals and information the work depends on. Where a delay on either side moves a date, the honest response is to say so and adjust, and that is what we do.

Payment

Fees and payment schedules are set in the engagement agreement. Invoices are due as that agreement states. If an invoice goes unpaid well past its date, we will say so plainly and may pause work until it is resolved. Work performed is owed for, whether or not an engagement continues.

Ownership

You own the deliverables of your engagement once they are paid for: the site, the content, the accounts, the domain and the data. We say this on the services pages and it is a contractual commitment, not a slogan. The tools, processes and know-how we bring to an engagement remain ours, and Generative Search Signals is a Method 21 trademark. Third party names and marks that appear on this site belong to their respective owners.

Confidentiality

What we learn about your business in the course of an engagement is treated as confidential business information: shared inside Method 21 on a need-to-know basis, not disclosed to third parties except as the work requires or the law demands, and this obligation survives the end of an engagement. We ask the same of clients regarding non-public information about how we work.

Platform accounts and access

Work is done in your accounts wherever the platform allows: your analytics, your ad accounts, your hosting, on your billing. Access you grant us is used only for the engagement and can be revoked at any time. Where a platform requires us to hold an account on your behalf, that account and its history transfer to you at the end of the engagement.

Ending an engagement

Either side can end an engagement as the agreement provides. On ending, you receive what has been produced and paid for, along with credentials and a handover of anything we operated on your behalf. We do not hold work hostage and we do not make leaving difficult, because clients who stay should stay for the work.

Third party links and platforms

Some pages link to external sites because they are useful sources. We do not control them and are not responsible for their content or what they do with your data. A link is a citation, not an endorsement. The third party platforms we work in, such as search engines and advertising networks, are governed by their own terms and change without notice; we are not responsible for their decisions.

Forms and communications

When you submit the contact form, you are asking us to respond and we will. Submitting a form does not create a client relationship, and you should not send confidential information through it. How we handle the information you submit is described in the privacy policy.

Limitation of liability

To the fullest extent permitted by law, Method 21 is not liable for indirect, incidental or consequential damages arising from use of this site, reliance on its content or the performance of third party platforms. For engagements, our total liability is capped at the fees paid for the engagement giving rise to the claim, except where liability cannot lawfully be limited.

Changes

We may update these terms as the business or the law changes. The date at the top reflects the current version, and continued use of the site after a change means you accept the updated terms. Changes do not apply retroactively to signed engagements.

Governing law

These terms are governed by the laws of the State of Texas, and any dispute arising from them belongs in the state or federal courts of Harris County, Texas.

Contact

Questions about these terms: call (832) 429-6983 or write to Method 21, 2726 Bissonnet, Ste 240-445, Houston, TX 77005.